Answer parent requests
Parents can send requests such as leave, makeup classes, fee questions and batch changes. You see them in the Parent requests inbox, acknowledge each one, then resolve it. The parent is told at each step.
Steps
In the sidebar, under People, select Requests. If you do not see it, select More in that section first. The page is titled Parent requests.
The inbox opens on Open requests. Switch to Acknowledged, Resolved or All with the filter tabs.
Each request shows its type (Leave, Makeup, Fee query, Batch change or Note), who sent it and which child it is about.
Select Acknowledge to let the parent know you have seen the request.
When the work is done, you can type a reply in Note for the parent (optional, sent when you resolve).
Select Resolve. The parent is told, and your note is shown with the request.
Good to know
- A request is marked Overdue when nobody acknowledges it in time. By default that window is 1,440 minutes (24 hours). The page header shows how many are overdue.
- You can resolve a request without acknowledging it first. Both actions notify the parent in the app and through their chosen message channel.
- Each acknowledge and resolve is recorded in the audit log.
- Owners and admins can work this inbox. The built-in operations and counsellor roles can too.