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Step-by-step guides for academy owners and admins, coaches, parents and students.
Find the guides for your role
Owners and admins
18 articles
- Getting started
- Data import
- Team and permissions
- Security
- Payments
- Messaging
- Mobile
- Running the academy
- Governance
- Billing
- Families
- Privacy and compliance
Coaches
11 articles
- Classes and schedule
- Attendance
- Class summaries and recaps
- Lessons
- Homework
- Game review
- Cover
- Security
- Mobile
Parents and students
10 articles
- Getting started
- Progress
- Attendance
- Billing
- Requests and messages
- Privacy and settings
- Students
- Mobile
Developers
API, webhooks and the MCP server
Start here
Setting up a new academy? These guides cover the first steps.
- Create your academy and finish the setup wizardSign up, then walk through the setup wizard: name and country, first center, first batch, a coach invite, a lesson package and a first class.
- Import students from a CSV or Excel fileBring students and their guardians in from a CSV or XLSX file, match the columns, review possible duplicates, and undo the import within 24 hours if needed.
- Invite a staff member and choose their roleSend a one-time invite link to a coach, admin, operations or finance team member and track pending invites.
- Change a staff member’s role or create a custom roleChange which roles a team member holds, add one-off permission overrides, or build a custom role with only the permissions you choose.
- Set up two-factor sign-in or a passkey on your accountProtect your own account with codes from an authenticator app, or sign in with a passkey such as Face ID, Touch ID or Windows Hello.
- Require two-factor sign-in for everyone in your academyTurn on the academy policy so every member must set up an authenticator app before they can use the academy.
- Connect your own Razorpay or Stripe accountTurn on online collection, then connect your academy’s own payment account so family payments go to it.
- Connect your academy’s WhatsApp Business numberConnect your own verified Meta WhatsApp Business number so parents’ WhatsApp chats arrive in the Support inbox.
- Install ChessCore on your phoneAdd ChessCore to your phone’s home screen so it opens in its own window like an app.
Support
Still need help?
Email support is part of every plan. Write to us with your academy name and what you were trying to do.
Questions about privacy or student data: read Security and data handling and the privacy notice.
