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Send a request to the academy: leave, make-up, class change or fee question

Use Contact the academy to send a request and follow its status, or message your child’s coach.

Written for: ParentsUpdated

Steps

  1. Open Requests & reviews and find Contact the academy.

  2. Choose a Request type: Leave or absence, Make-up request, Fee question, Change class group or General note.

  3. If you have several children and none is selected, choose one under About which child. A general note can be about your academy account as a whole.

  4. Add an optional Subject and write what you need in Details.

  5. Select Send request.

  6. Follow it under My requests. The status moves from Open to Acknowledged to Resolved. Any reply from the academy appears after From the academy:.

Good to know

  • Report absence on the Home next class card opens this form with Leave or absence already chosen.
  • Fee question is offered only for children whose fees you manage. The other types need learning access for that child. General note is always available.
  • To talk with a coach, use Messages (or Message the coach). Choose the Child and Coach, write your message and select Send.
  • If your academy has turned messaging off, you can still read past conversations but cannot send new messages.

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