Pay fees and download invoices and receipts

See what you owe, pay online or by the academy’s own method, tell the academy you have paid, and download receipts.

ParentsUpdated 6 November 2026

Steps

Open Billing. Total outstanding shows what you owe. If nothing is due, you see You’re all paid up.
Under Outstanding, each open invoice shows the child, the invoice number, the amount and Overdue or its due date.
If your academy accepts online payments, select Pay to go to the payment page, or Other ways to pay for other methods. Otherwise, select How to pay to see the academy’s payment methods and the reference to quote with your payment.
If you paid outside the app, open How to pay (or Other ways to pay) and select I’ve paid. If asked, choose how you paid. Enter the Payment reference, optionally add Proof of payment (a screenshot or PDF up to 10 MB) and a Note for the academy, then select Send.
Your claim shows Waiting for the academy to confirm until the academy checks it. It then shows Payment confirmed with the receipt number, or Not confirmed.
To get a receipt, select View invoice on an invoice in Outstanding or Billing history. Under Payments, select Download receipt. Select Download invoice (PDF) for the invoice itself.

The Fees due card on Home also offers Pay [amount] for a single invoice, or View and pay or How to pay.
If you pay a share of fees with someone else, Billing shows a link View your payer invoices and receipts.
To ask for money back on a paid invoice, select Request a refund in Billing history, enter a Reason and select Submit request. The Amount is optional. The request appears under Open requests as Pending.
For a subscription, select Pause or Cancel, choose a Reason, then select File pause request or File cancellation. A pause starts once the academy confirms it. A cancellation takes effect at the end of the current period, and access continues until then.